DIGITAL FINANCE PLATFORM

आरबीआई कहती है जानकर बनिए सतर्क रहिए सपने आपके, भरोसा हमारा आरबीआई कहती है जानकर बनिए सतर्क रहिए सपने आपके, भरोसा हमारा आरबीआई कहती है जानकर बनिए सतर्क रहिए सपने आपके, भरोसा हमारा

•SECURE CUSTOMER JOURNEY

CUSTOMER CARE / GRIEVANCE

We listen.
We resolve.

A structured grievance redressal route for customers who need assistance, clarification or escalation regarding Phoenix Capital India services.

GRIEVANCE PROCESS

A clear route
to resolution.

Raise your concern

Share the relevant account, application or service details and describe the concern clearly so the team can review it.

First-level review

The customer service team reviews the complaint and coordinates with the responsible function for appropriate resolution.

Escalation

If the response does not resolve the matter, use the applicable escalation route communicated by the company.

CONTACT / ESCALATION

Submit a grievance

Use the enquiry form for a documented submission. Please include your name, registered mobile number, loan/application reference where applicable and a concise description.

Submit Grievance →

IMPORTANT

Do not share passwords, OTPs, PINs or complete payment-card details in a grievance.

GRIEVANCE CONTACTS