Policy ID: PCI/POL/19/2026-27 • Version 1.0 Owner: HR / Administration • Approver: Board of Directors Sources: COA, GOV, POSH • Review: Annual / regulatory change
Purpose and application
Employees and contractual personnel across departments and branches.
1. Recruitment and appointment:- Use approved positions, fair selection, qualification/reference checks and written terms covering role, pay, probation, location and confidentiality. Verify statutory background requirements for sensitive posts. No hiring fee shall be collected from candidates.
2. Employment conditions:- Maintain attendance, leave, payroll and statutory benefits under applicable labor laws and establishment rules. Written Company benefits cannot reduce legal entitlements. Secure employee files and limit access to HR/payroll staff.
3. Conduct and training:- Prohibit bribery, personal collection accounts, unauthorized customer disclosures and conflict-based decisions. Obtain code acknowledgements. Train on KYC, customer protection, data security, fraud and POSH before assigning sensitive work.
4. Performance and discipline:- Set role-specific targets and measure quality, compliance, service and productivity. Incentives shall not encourage mis-selling or abusive recovery. Apply fair documented investigation and opportunity to respond before disciplinary action.
5. Exit and reporting:- Recover assets, revoke system/bank authority promptly, hand over cases and settle lawful dues. HR shall report staffing, leave, attrition, training and disciplinary trends monthly. Review the policy annually; communicate approved changes to employees.
Source codes are linked to the Reference Register. Read with the common implementation controls and relevant annexes. Applicable law and RBI Directions prevail.