Fair Practices Code Policy

Policy ID: PCI/POL/03/2026-27 • Version 1.0 Owner: Operations / Compliance • Approver: Board of Directors Sources: RBC, CF, OUT • Review: Annual / regulatory change

Purpose and application

All borrower communications, origination, servicing and recovery.

1. Application and disclosure:- Provide an understandable application, required-document list, acknowledgement and indicative decision timeline. Explain the sanction, annualized interest, repayment, security and all fees. Supply the signed agreement and enclosures to every borrower.

2. KFS and consent:- For applicable retail/MSME term loans, issue the RBI-format KFS with APR computation and amortization schedule before contracting. Obtain informed acknowledgement. Undisclosed KFS charges require explicit borrower consent. Insurance and ancillary products shall be optional unless lawfully required.

3. Fair servicing:- Charge interest only for actual funds made available and actual outstanding period. Notify changes prospectively. Do not discriminate unlawfully, conceal costs, force unwanted products or use misleading sales statements. Record and refund excess collections.

4. Recovery and closure:- Use respectful collection practices and lawful enforcement. Explain set-off rights, where exercised. On repayment/settlement, return security and documents within applicable deadlines. Follow the prepayment restrictions and document-release compensation rules in Annex A.

5. Oversight:- Publish the Code and grievance contacts in branches and on the website. Operations shall report complaints and deviations monthly; Compliance shall sample communications and the Board shall review the Code annually. Source codes are linked to the Reference Register. Read with the common implementation controls and relevant annexes. Applicable law and RBI Directions prevail.